2321 Assistance jobs in Richmond,VA

$60,000 – $80,000 per year

Performance-based bonus tied to measurable business impact

60000-80000 Yearly Salary

401(k) Plan

Company 401(k) Matching Contributions

Paid time off and company holidays

Health, dental, and vision benefits

Short and Long-Term Disability Insurance

Life, Dependent Life and AD&D; Insurance

Voluntary Term Life Insurance

Tuition Reimbursement

Hybrid work schedule

Experience in a technical analyst, business analyst, application support or similar role, ideally with enterprise software.

Ability to turn business needs into clear written requirements and acceptance criteria.

Working knowledge of SQL and data analysis for troubleshooting and validation.

Familiarity with databases and software code structure include SQL

Familiarity with data exchange formats such as X12, EDIFACT, XML, JSON or delimited files.

Experience testing software and documenting results, plus comfort using tools like Jira and Confluence.

Willingness to use AI tools responsibly, including following data privacy and security policies.

Bachelor's degree in Computer Science, Information Technology, Supply Chain, or a related field (or equivalent practical experience)

Experience with transportation management, supply chain or logistics software.

Experience with EDI or integration platforms (for example, Extol).

Experience with Jira and Confluence.

Experience using AI tools or automation to improve workflows.

Experience writing or specifying reports and electronic documents.

Experience building automation or process improvements.

Experience supporting customer training or business reviews.

ITIL 4 Foundation, Certified ScrumMaster (CSM), or Certified Associate in Project Management (CAPM).