Hands-on experience troubleshooting PCs, monitors, docks, USB-C/Thunderbolt, DisplayPort/HDMI, cables, and multi-monitor configurations.
Must be able to reproduce issues, perform A/B testing, compare working vs. failing configurations, isolate variables, and determine root cause rather than relying on reboots or hardware swaps.
Experience testing and validating **graphics drivers, firmware, BIOS, OS changes, and hardware configurations** , with the ability to independently investigate unfamiliar technical problems.
