Has a deep understanding of Office/M365
Citrix virtualization experience, particularly with XenApp/XenDesktop/Virtual Apps and Desktops
Microsoft certifications (Microsoft 365 Certified: Modern Desktop Administrator, Microsoft 365 Certified: Enterprise Administrator Expert)
Experience with endpoint security solutions and management tools
Knowledge of cloud-based infrastructure and services integration
Experience with conferencing software administration (Zoom, Microsoft Teams)
Familiarity with ITIL processes and service management frameworks