1160 Ap Analyst jobs in Alaska

$30.00 - $35.00/hr.

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan

Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D; for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Ability to investigate network alerts and connectivity problems, establish scope and impact, perform initial diagnostics, and determine whether an issue can be resolved at Level 1 or requires engineering escalation.

Working knowledge of **TCP/IP, DNS, DHCP, VPNs, routing, switching, firewalls, and general network connectivity troubleshooting**.

Experience monitoring infrastructure alerts, working from dashboards, managing incidents through a ticketing system, determining severity, and tracking issues through resolution.

Ability to follow customer-specific runbooks, troubleshooting procedures, escalation paths, and support playbooks while maintaining accurate ticket notes.

**TCP/IP**

**IPv4 addressing and subnetting fundamentals**

**DNS**

**DHCP**

**LAN/WAN connectivity**

**VPN technologies**

**Routing and switching**

**Network availability and performance monitoring**

**Basic firewall concepts**

**1-5 years** of experience in NOC operations, network support, service desk, infrastructure support, technical support, or a comparable technical environment.

Hands-on experience troubleshooting technical or network connectivity issues.

Foundational understanding of enterprise networking.

Experience working within a ticketing or incident-management system.

Ability to follow established technical procedures and escalation paths.

Strong documentation and note-taking skills.

Someone coming from a NOC, network-focused service desk, junior network administration, infrastructure support, or Tier 1 technical support background can be a strong fit if they demonstrate:

Previous NOC or managed-services experience.

Network monitoring and alert-response experience.

Cisco, Fortinet, or Palo Alto exposure.

Firewall or VPN troubleshooting.

Incident management or SLA-driven support.

Network security or SOC exposure.

OT/ICS or industrial networking exposure.

Experience supporting multiple technical environments or customers.

Cisco networking technologies

Fortinet / FortiGate

Palo Alto Networks

Enterprise firewalls

VPN platforms

Network monitoring and alerting platforms

Ticketing / incident-management systems

Operational Technology (OT)

Industrial Control Systems (ICS)

Industrial networking

Critical infrastructure environments

Oil & gas, energy, utilities, manufacturing, or similar operational environments

Purdue Model concepts

NIST guidance

IEC 62443 concepts